Where do you ship?
We ship our cookies Australia wide.
How much does it cost?
Shipping is quoted on checkout and is dependent on the number of cookies you are ordering.
How long will my order take?
We try our best to ensure a quick turnaround time for our cookie orders.
Generally, please allow up to 14 days for orders to arrive for our birthday cookie packs or customised cookie packs.
Our gift boxes are dispatched within 72 hours.
Please note: due to COVID-19, Australia Post is experiencing lengthy delays to some locations. Please take this into consideration when ordering your cookies.
Delays in receiving your cookies?
As stated above, we try our best to ensure a quick turnaround time for our cookie orders. Delays with Australia Post / Couriers can occur from time to time and this is very much out of our control. We are guided by postal timeframes provided by Australia Post / our Couriers, and therefore we cannot be held responsible for any delays in receiving your cookies.
Am I able to collect my order?
Yes, we offer free local pick up from Bridgeman Down, 4035. If you would like to pick up please select pick up when placing your order.
Can I change the address?
We can change the delivery address depending on whether your package has been sent or not. Please send us an email immediately at email@example.com. To avoid any issues, please ensure you double check the postal information.
What if I am not happy with my cookies when they arrive?
Please refer to our Refund and return policy.