FAQs

What flavour are your cookies?

Our cookies are vanilla flavoured. 

Do your cookies contain allergens?

Yes, our cookies contain GLUTEN, DAIRY, EGGS and may contain traces of nuts.

We do offer gluten free and vegan alternatives however we are not a gluten free or vegan business. Cross contamination could occur and as such, we are unable guarantee that any item is completely free of allergens. We encourage you to consider this information in light of your own individual requirements and needs. We will not assume any liability for adverse reactions from the cookies consumed.

Do your cookies come individually packaged?

All our cookies come in individual heat sealed food safe bags.

How do I store the cookies and how long do they stay fresh?

Cookies should be stored at room temperature and out of direct sunlight. All our cookies will last up to 8 weeks if stored correctly.

Can I make a custom cookie order?

Yes! We are totally flexible at Sweet Street so most of our cookie packs are customisable. If you can't find what your looking for, please complete a custom cookie order via our Contact us page. 

Can I order for a future date?

Yes! You can can order for weeks or months in advance. Please use the delivery date picker when confirming your cart or add a note to your order. 

How do I pay?

All cookie orders purchased directly through our website require full payment upfront.

Where do you ship?

We ship our cookies Australia wide.

How much does it cost?

Shipping is quoted on checkout and is dependent on the number of cookies you are ordering. 

How long will my order take?

Once your order is placed, your cookies will be dispatched within approximately 72 hours. Our cookies are shipped either by Courier or through Australia Post and the delivery time will be dependent on their timeframes. If your order is urgent please get in contact via our Contact Us page or by emailing sweetstreetbaking@gmail.com or by mobile 0459 340 464. 

Am I able to collect my order?

Yes, we offer free local pick up from Bridgeman Down, 4035. If you would like to pick up your order please select this option when placing an order. 

Can I change the address?

We can change the delivery address depending on whether your package has been sent or not. Please send us an email immediately at sweetstreetbaking@gmail.com. To avoid any issues, please ensure you double check the postal information. 

Colour of icing:

While we endeavour to ensure your cookie order matches the photos on our website, there may be slight differences from time to time as our fondant icing is hand rolled and coloured. 

Sprinkles:

The sprinkles that are featured in photos on our website may differ to your order and are dependent on what stock is currently available.